Our Privacy Policy

This Privacy Notice governs the collection and use of personal information by Survitec. For more information about us, please see: http://survitecgroup.com/.
We are committed to protecting your privacy and ensuring the highest level of security for your personal information. This Privacy Notice explains the types of personal information we collect; how we use that information; who we share it with; how we protect that information; and your legal rights. We are committed to abiding by this Privacy Notice, as well as the requirements of applicable laws, in the operation of our business.
Please read the following carefully as it explains our views and practices regarding your personal information, and how it is handled.
For the purpose of applicable data protection laws, the data controller is Survitec Group Limited of 1-5 Beaufort Road, Birkenhead, Merseyside, CH41 1HQ, registered number 00905173.
Below is a table of Contents of this Privacy Notice. Please select to skip directly to the different sections of this Privacy Notice to understand our practices and your rights with respect to your information:

How do we collect information

Information covered by this Privacy Notice
This Privacy Notice covers all personal information collected and used by us. In this Privacy Notice, "personal data" or "personal information" means information that (either in isolation or in combination with other information held by us) enables you to be identified as an individual or recognised directly or indirectly.
This may include your name, company name, postal address, email address, phone number, company, where you are based or purchasing our products from, credit card number, details of the preferences you express to us, your comments and questions, and technical information from the devices you use to access our website.

Information you provide to us
We (and our service providers) may collect personal information (such as your name, postal and email address, telephone and fax number, company, payment information, preferences, comments and questions) from you when you:

  • purchase products or services from us;
  • submit any information through this website;
  • create an account with us, or otherwise signup for a service;
  • opt in to receive marketing from us, including through one of our third party partners;
  • communicate with us via third-party social media websites;
  • use the "ask the expert" facility on our website;
  • register on our ESR training programme;
  • or contact us, correspond with us, or otherwise provide information to us.

In some cases, you may provide personal information to us about another person. In such cases, you confirm that you have the authorisation of such persons to provide us with this information.
When you are a creating an account for the first time on http://survitecgroup.com/ with an email address that you have previously provided to us in another circumstance (e.g., when signing up for our emails), we may recognise that email address and, once you have completed the online account set-up process, you may be able to see some of your personal information already included in your new online account. This is happening because we have recognised your email address and, for your convenience, have added your information to your online account. You can always change this information by signing into your online account.

 

Third-party sources and publicly available sources
We also work closely with third parties (such as business partners, sub-contractors in analytics providers, search information providers, address update providers, co-promotion partners and credit reference agencies and may receive demographic and other personal information about you from those third parties, which we may combine with the information you have provided to us. We process all data we obtain from such other sources in accordance with this Privacy Notice.

Website usage information and other information collected automatically

When you visit our website, we (and our service providers) may use cookies and other technologies to automatically collect the following information:

  • Technical information, including your IP address, your login information, browser type and version, device identifier, language preference, location and time zone setting, browser plug-in types and versions, operating system and platform, page response times and download errors;
  • information about your visit, including the websites you visit before and after our website and products you viewed or searched for; and
  • length of visits to certain pages, page interaction information (such as scrolling, clicks and mouseovers) and methods used to browse away from the page.
  • To learn more about how we use cookies and how to control which cookies are used, please see our Cookie Policy.

How we use personal information

We use the personal information we collect from and about you for a variety of purposes and based on one or more legal justifications, as set out below:

Purpose Information Justification
To set up and manage your online account. We will require certain personal information (such as name, email address, postal address, telephone number, payment information, order history, IP address, website usage information) to set up and manage your online account. This processing is required for the performance of our contract obligations.
To process your purchase order, including potential screening and background checks and subsequent customer care. We will require certain personal information (such as name, email address, postal address, telephone number, payment information, order history, IP address, website usage information, date of birth, passport details) to process your purchase order, including the performance of certain background checks. This processing is required for the performance of our contract obligations.
To deal with your queries and requests (including use of our "ask the expert" functionality). We will need to use your personal information (such as your contact details) to assist you with enquiries and requests. It is in our legitimate interests to process personal information in order to provide you with a tailored answer to your queries and requests.
To provide you with information about our products and services (provided you have consented to this). We will need to use your personal information (such as your email address or other contact details) to send you information about Survitec products and services you might be interested in. We will ask for your consent before processing your information in this way.
To price and design our products and services. We will need to use your personal information to ensure that new products and services we are developing best suit our customers' needs and are priced competitively. It is in our legitimate interests to process personal information in order to more effectively price and design our products and improve our offerings as a business.
To manage our risks to help identify illegal activity. We may need to use your personal information to identify and investigate illegal or fraudulent activity. This processing is necessary for the purposes of complying with legal requirements to which we are subject.
To combine information we receive and collect (e.g. from your browsing behaviour) to understand your interests and preferences and provide you with a more personalised experience. We will keep records of your personal information, such as your name, address, account details and marketing preferences, in order to administer our services and products and keep our records up to date. It is in our legitimate interest to keep records of your personal details and update these when necessary. It is also in our legitimate interests to keep records of any correspondence with you. Our customers are important to us and so we need to keep track of your details and preferences.
To process your personal information where this is necessary to keep our website safe and secure. We may need to process your personal information in order to keep our website safe and secure and protect against illegal or fraudulent activity such as cyber attacks. It is in our legitimate interests to monitor how our website is used to detect and prevent fraud, other crimes, and the misuse of our website. This helps us to ensure that you can safely use our website.
To keep an up-to-date suppression list where you have asked not to be contacted, in order for us to not inadvertently re-contact you. We understand that you may prefer for us not to contact you with details of our products, services, or promotions. We keep records of your preferences to ensure that we do not contact you if you have asked us not to. We may need to process certain of your personal information (such as your name and email address) in order to do this. It is in our legitimate interests to process personal information to maintain an up-to-date suppression list and ensure that we do not contact you where you have asked us not to.

 

With whom do we share personal information

Your personal information is intended for Survitec, and may be shared with third parties in certain circumstances.
Our website may, from time to time, contain links to and from the websites of our partners, or affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we have no control over how they may use your personal information. You should check the privacy notices of third party websites before you submit any personal information to them.
We may share your personal information with the following third party organisations:

  • Survitec's group of companies. We may share your personal information among our group of companies, including our subsidiaries, in order to administer our services and products, provide you with customer support, process your payments, understand your preferences, send you information about products and services that may be of interest to you, and conduct the other activities described in this Privacy Notice.
  • External Auditors.
  • Our service providers. We use other companies or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of the Survitec services and products to you. We may share personal information with the following categories of Service Provider:
    • Infrastructure and IT service providers;
    • Sanctions screening service providers;
    • Marketing, advertising and communications agencies; and

In the course of providing such services, these Service Providers may have access to your personal information. However, we will only provide our Service Providers with the information that is necessary for them to perform the services, and we ask them not to use your information for any other purpose. We will always use our best efforts to ensure that all the Service Providers we work with will keep your personal information secure.

  • Our strategic partners, subject to your consent. Our selected partner organisations may use your personal information, but only with your consent. Such sharing of personal information is for the purposes of improving and providing our products and services to you. Your personal information will not be shared with third parties for their marketing purposes.
  • Third parties permitted by law. In certain circumstances, we may be required to disclose or share your personal information in order to comply with a legal or regulatory obligation (for example, we may be required to disclose personal information to the police, regulators, government agencies or to judicial or administrative authorities). We may also disclose your personal information to third parties where disclosure is both legally permissible and necessary to protect or defend our rights, matters of national security, law enforcement, to enforce our Terms and Conditions or protect your rights or those of the public.
  • Third parties connected with business transfers. We may transfer your personal information to third parties in connection with a reorganisation, restructuring, merger, acquisition or transfer of assets, provided that the receiving party agrees to treat your personal information in a manner consistent with this Privacy Notice.

 

Where we store your personal information

The personal information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA and who work for us or for one of our Service Providers.
By providing us with your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Notice and applicable data protection laws, including, where relevant, entering into EU standard contractual clauses (or equivalent measures) with the party outside the EEA receiving the personal information.

 

Your choices/your privacy rights

You have various rights in connection with our processing of your personal information, each of which is explained below. If you wish to exercise one or more of the above rights, please contact us with your request at communications@survitecgroup.com, and include your name, email and postal address, as well as your specific request and any other information we may need in order to provide or otherwise process your request.

  • Access. You have the right to request a copy of the personal information we are processing about you, which we will provide back to you in electronic form. For your own privacy and security, in our discretion we may require you to prove your identity before providing the requested information.
  • Rectification. You have the right to have incomplete or inaccurate personal information that we process about you rectified.
  • Deletion. You have the right to request that we delete personal information that we process about you, except we are not obligated to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
  • Restriction. You have the right to restrict our processing of your personal information where you believe such data to be inaccurate, our processing is unlawful or that we no longer need to process such data for a particular purpose, but where we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it. In such case, we would mark stored personal information with the aim of limiting particular processing for particular purposes in accordance with your request, or otherwise restrict its processing.
  • Portability. You have the right to obtain personal information we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal information which you have provided to us, and (b) if we are processing that data on the basis of your consent (such as for direct marketing communications) or to perform a contract with you (such as to manage your online account).

Objection. Where the legal justification for our processing of your personal information is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim.

  • Withdrawing Consent. If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge. If you would like to withdraw consent, including if you would like to opt out of receiving marketing correspondence from us, please contact us at communications@survitecgroup.com or for marketing follow the unsubscribe instructions located in the email you have received. Please understand that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your online account, relationship, activities, transactions and communications with us. Additionally, if you do request that we stop sharing your personal information with third parties for their direct marketing purposes, it is also prudent you opt out from or contact that third party directly.
  • Make a Complaint. You have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws.

If you are based in, or the issue relates to, the UK, the Information Commissioner’s Office can be contacted as follows:
Telephone: +44 0303 123 1113
Email: casework@ico.org.uk
Website: www.ico.org.uk
Web-form: www.ico.org.uk/concerns/
Address: Water Lane, Wycliffe House, Wilmslow, Cheshire, SK9 5AF

If you are based or the issue you would like to complain about took place elsewhere in the European Economic Area (EEA), please click here [http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080] for a list of local data protection authorities in the countries within the EEA in which we operate.

Note that the rights outlined above only extend to personal information.

 

For how long do we keep your personal information

We will only retain your personal data for as long as it is necessary for the purpose for which that data was collected and to the extent permitted by applicable laws. When we no longer need to use your information, we will remove it from our systems and records and / or take steps to promptly anonymise it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which we are subject).

 

Security

We have implemented technical and organisational security measures in an effort to safeguard personal information in our custody and control. Such measures we have implemented include, limiting access to personal information only to employees and authorised Service Providers who need to know such information for the purposes described in this Privacy Notice as well as other technical, administrative and physical safeguards.

While we endeavour to always protect our systems, sites, operations and information against unauthorised access, use, modification and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be absolutely safe from intrusion by others, such as hackers.

To provide you with increased security, certain personal information stored in your online account is only accessible via your username and password. You are responsible for maintaining the confidentiality of your online account credentials, and we strongly recommend that you do not disclose your online account username or password to anyone. We will never ask you for your password in any unsolicited communication. Please notify us immediately (see Contact Us section below) of any unauthorised use of your online account credentials or any other suspected breach of security.

 

Changes to this Privacy Notice

This Privacy Notice is written in English and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.

We reserve the right to change our Privacy Notice from time to time. If we decide to change our Privacy Notice we will notify you of these changes via email and post an alert on the home page of our global website.

 

Contact us

If you have any questions about this Privacy Notice and/or about the privacy policies and practices of our service providers, please contact us at info@survitecgroup.com or in writing to Survitec at Head Office, 1-5 Beaufort Road, Birkenhead, Merseyside, England, CH41 1HQ, United.