Privacy Policy

Please read this privacy notice carefully as it sets out how Survitec Group Limited and its group companies (“Survitec”) use your personal information. If you have any questions about this privacy notice or do not agree with it, please contact us at info@survitecgroup.com or write to us at Head Office, 1-5 Beaufort Road, Birkenhead, Merseyside, England, CH41 1HQ, United Kingdom before using this website. Our website terms of use explain the terms on which you are allowed to use our website www.survitecgroup.com, which provides a gateway to our products and services, as well as lots of other useful information about Survitec.

Survitec Group Limited is a global company providing survival technology for the marine, defence and aerospace industries. It has eight manufacturing sites and 37 service and distribution centres around the world. In accordance with the Data Protection Act 1998, Survitec Group Limited and its other UK subsidiaries are individually registered as a 'Data Controller' on the public Register of Data Controllers as maintained by the UK’s Information Commissioner. Survitec’s overseas subsidiaries process your personal data in accordance with data protection laws in the countries in which they operate. To find out more information about the companies within the Survitec group that may handle your personal information please click here.

We may change this privacy notice from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.

What information do we collect?

In general, you can use this website without giving us any information. However, please bear in mind that we may still record:

  • the areas of the website that you visit;
  • Information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc).

We do this by using cookies (although the information we gather through our cookies remains anonymous so we can not tell who you are). See below for more information on what a cookie is and how we use them on our website.

Once you register, log in or submit information through this website we will know who you are and your activities on this website and information about you and/or your company may be recorded on our systems. For example, we may ask for the following information when you submit an online enquiry, register for our newsletter or webinar, or register for an event:

  • your name
  • company name
  • email address
  • country where you are based or purchasing our products from
  • telephone number
  • your comments/questions
  • the products/services you are interested in

In addition, when you are purchasing a product from us online, we will ask for payment information, i.e. the details of the payment card you are using to pay for the transaction. This type of information is processed strictly in accordance with the recognised Payment Card Industry standards.

When you use the “ask the expert” facility on our website, we may publish your question and our response, but we will only do so with your permission.

We also collect the following information from you when you register on our ESR training programme to get self-certification to carry out the annual inspection to your on-board liferaft:

  • your name
  • date of birth
  • name of the vessel
  • IMO number of the vessel
  • serial number of any of the life raft you are inspecting

Cookies

We use cookies on our website, which amongst other things, helps us to improve your experience of our website and to ensure that it performs as you expect it to. Cookies are text files containing small amounts of information, which are downloaded to your computer or mobile device by websites that you visit. They can improve your experience of using a website, for example, by remembering your preference settings and tracking your use of a website so that it can be improved to meet your needs.

Due to changes in the law, websites must now get consent to send cookies to your computer or mobile device unless the cookies are strictly necessary to provide services to you.

You can set your cookie preferences when you arrive at our website

Unless the cookie is a strictly necessary cookie, you can withdraw your consent to our cookies at any time even if you have previously consented. Although, please do remember that if you do not consent to our functionality cookies, parts of our website will not work. For example, you will not be able to watch our online training videos. For this reason we will occasionally send you prompts which allow you to consent to a cookie you have previously rejected.

The table below explains what cookies we use on our website, why we use them and whether they are strictly necessary or another type of cookie e.g. "functionality" or "performance" cookies. We also state in the table whether a cookie is a "persistent" or "session" cookie. The difference is that:

  • Persistent cookies remain on your device between browsing sessions. They are activated each time you visit the website that created that particular cookie. For example, where a "persistent cookie" is used on a website to remember your log-in details, you will not need to enter those details each time you visit that website.
  • Session cookies allow website operators to link the actions of a user during a browser session. A browser session starts when you open the browser window and finishes when you close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Strictly necessary

Strictly necessary cookies are essential to enable you to receive a service on a website. For example, cookies to operate online shopping baskets, do your internet banking or to comply with the law (e.g. such as to keep your information safe). We would not be able to operate our website without using the "strictly necessary" cookies listed below.

Performance

Performance cookies collect information about how visitors use a website, for instance, which pages visitors go to most often and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. Any information collected by these cookies is anonymous. We only use such information to improve our website.

Cookie Name Purpose Persistant / Session More Information
Google Analytics These cookies are used to collect anonymous information about how visitors use our site. We use the information to compile analytical reports which help us improve our website. The cookies collect information such as the number of visitors to our website, how they arrived there (e.g. directly from the internet or through linking from another website) and tracking which webpages they visited. Session Click here for an overview of privacy at Google
Lead Forensics These cookies are used to collect anonymous information about how visitors use our site. Similar to google analytics, they will show the visitor journey and items of interest through a click-history. Session  

Functionality

Functionality cookies allow the website to remember choices you make (such as your log in details) and customised preference settings (e.g. text size). They also enable enhanced, more personal features, e.g. a website may be able to provide you with local weather reports or traffic news by using a cookie to remember which region you are in. These cookies are also used to provide services you have asked for such as watching a video. Information collected by "functionality" cookies may or may not be anonymised, but they cannot track your browsing activity on other websites. The "functionality" cookies on our website [only] collect anonymous information.

Cookie Name Purpose Persistant / Session More Information
ESR Training Cookie This cookie enables us to track who has taken the online training that we provide for engineers. Session  

Targeting

These cookies collect information about your browsing habits to make advertising relevant to you and your interests. These cookies collect the most information about users.

Survitec Group does not use any targeting cookies on its website.

What do we do with the information we collect?

We use this information for all sorts of reasons.

The main reason we use this information is to provide you with the website and our products and services (whether available via the website or offline). We also use the information for:

  • internal record keeping
  • product and service development
  • monitoring our online training and certification programmes
  • answering your queries or complaints
  • market research
  • marketing our own products and services to you.

Marketing

We would like to provide you with information about Survitec’s products and services, and other information which we think you may find interesting. We may send you such information by post or email, unless you have asked us not to do so.

If you are a customer of ours or you have previously asked us for information on our products and services, such as subscribing to our “newsletter” service, then we may send you information by email. However, in every marketing email message we send you we will give you the opportunity to unsubscribe from our mailings altogether.

We don't provide your personal information to external organisations (i.e. outside of Survitec) for their own marketing purposes without your explicit consent.

If at any time you do not want your information used for direct marketing purposes please contact us at info@survitecgroup.com and if you decide that you no longer wish to receive marketing emails from us, please either follow the unsubscribe link in one of our marketing email messages or contact us.

Who do we share this information with?

Your personal information will be shared across Survitec Group’s legal entities. [Please click here for the list.] Therefore, your personal data may be processed by the relevant Survitec group company situated in the country in which you are accessing our website from and the country in which you are purchasing our products/services, if different. Please bear in mind that the countries to which your personal data is sent may have a different standard of data protection than the country in which you are situated. However, we have put in place protections to ensure that your information is safeguarded.

We may share your personal information with organisations acting on our behalf who will only use the information to provide that service. However, we will retain control of your data and any third party service provider that we use must act in accordance with our instructions. We may also share your personal information with a purchaser or potential purchaser of our business.

In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.

How to get copies of or amend the information we have collected

You may request details of the personal information that we hold about you under data protection laws. If you would like a copy of the information held about you please write to us at info@survitecgroup.com.

If you think any information we have about you is incorrect or incomplete, please email us as soon as possible. We will correct or update any information as soon as we can.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, including locked cabinets and electronic password protection.

If at any point you suspect or become aware of a security incident (i.e. your password is stolen or you receive suspicious communication from someone holding themselves out to be a Survitec employee or from a dupe website claiming to be affiliated with Survitec), please forward the communication to us or report the incident by email to info@survitecgroup.com or in writing to Survitec at Head Office, 1-5 Beaufort Road, Birkenhead, Merseyside, England, CH41 1HQ, United Kingdom, as soon as possible.

Linking to other websites

Our website or marketing email messages sometimes include links to other websites which are not within our control. Once you have left our website/marketing email message, we cannot be held responsible for the content of other websites or the protection and privacy of any information which you provide to those websites. You should exercise caution and look at the privacy statement applicable to the website in question.