The launch of the contact number in the UK will enable Survitec to provide a better customer experience for people contacting the company, which operates out of 15 separate locations in the UK, having more than tripled in size over the last 4 years. Using a combination of menu options and speaking directly to customer service representatives, the aim is to quickly connect customers to the team best able to service their specific needs.
Explained Ross Wilkinson, Managing Director of Survitec's Services UK business: "Our focus is on how we can make it easy for customers to do business with us. We are continually looking at new ways to enhance this journey, from first contact through to the delivery of the final product or service. We listened to our customers' feedback when they told us that a central telephone number would be beneficial. It is one of a number of changes we are making to improve our customer service."
Survitec in the UK is home to some of the most reputable brands in the marine industry including RFD, Beaufort, DSB, SurvitecZodiac and Crewsaver, and is also a key distributor for market leading brands such as McMurdo, Metabo, and Enerpac. The company offers a broad range of products and services in the safety sector, including lifting, tooling and inspection services, supporting customers in marine, defence, offshore, aviation and utilities industries. With a heritage stretching back over 160 years, the Group has built a reputation for pioneering product innovation, technological advancement and quality assurance.